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Frequently Asked Questions

How are orders processed?

Upon checking out, your order will be processed immediately and a confirmation email will be sent to you shortly.

When will I receive my order?

You can choose to receive the goods earliest 3 days after placing an order.

What if I need urgent delivery?

Same day delivery subjected to availbility may be arranged for urgent requests.
Call or WhatsApp your request to our customer service hotline +65 9636 5061.

Purchasing as a gift?

Leave your well wishes under the ‘Order notes’ section upon checking out.
A complimentary greeting card with your gift message will be provided.

What are the delivery time slots?

9am – 5pm and 5pm – 10pm

What are the delivery chages?

There will be $10 delivery charge for orders under $150. Free delivery for orders over $150.

Can I cancel my order and be refunded?

No refunds are allowed once payment are made.

Do you deliver to Malaysia?

Delivery to Malaysia takes up to 7 working days. Date and time option will not apply to Malaysia orders.
Cross border delivery charges will be calculated during check out based on your shipping address and cart size.