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Frequently Asked Questions

How are orders processed?

Upon checking out, your order will be processed immediately and a confirmation email will be sent to you shortly.

When will I receive my order?

You can choose to receive the goods earliest 3 days after placing an order.

What if I need urgent delivery?

Same day delivery subjected to availbility may be arranged for urgent request.
Call or WhatsApp your request to our customer service hotline +65 9636 5061.

Purchasing as a gift?

Leave your well wishes under the ‘Order notes’ section upon checking out.
A complimentary greeting card with your gift message will be provided.

What are the delivery time slots?

9am – 5pm and 5pm – 10pm

What are the delivery chages?

There will be $10 delivery charge for orders under $150. Free delivery for orders over $150.

Can I cancel my order and be refunded?

No refunds are allowed once payment are made.

Do you deliver to Malaysia?

Delivery to Malaysia takes up to 7 working days. Date and time option will not apply to Malaysia orders.
Additional cross border delivery charges will be calculated during check out based on your shipping address and cart size.